How Do I Schedule an Appointment?
Our office relocated from Carrollton to Little Elm and is under construction. We’re currently making home visits to surrounding areas within 15 miles of Little Elm and accept insurance or you can pay privately. You have three options in order to be seen:
- Telehealth: If you live more than 15 miles outside of Little Elm and would like a phone consult, submit a request for a telehealth session using our contact form. We’ll send (2) forms: Patient Agreement and Financial Agreement along with a prepay invoice. Once these steps are completed and payment is received, we’ll schedule your session & send a link to login. The process should take 24 hours. Pretty easy!
- In home (within 15 miles of Little Elm): If you would like to use insurance, we will need to verify coverage before scheduling an appointment. A copy (front/back) of your insurance cards and driver’s license will be required (you can call 214-422-8265 with this information or your doctor can fax it to 214-614-9352). We will respond within 2 business days with coverage details. Once insurance has been verified, we have (2) forms for you to complete prior to your visit: Patient Agreement and Financial Agreement along with your prepay invoice.
NOTE: If you are receiving services from a home health agency, we cannot provide your care due to insurance reimbursement rules. You will have to pay cash out of pocket OR discharge services with your home health agency. If you discharge, we will need them to fax a copy of that discharge to 214-614-9352.
- In home private/cash pay (within 15 miles of Little Elm): If you pay privately, we have (2) forms for you to complete prior to your visit: Patient Agreement and Financial Agreement along with your prepay invoice. Just email us via our contact form letting us know you want to be seen, and we’ll email those forms to you. Once those are received, we can schedule your session.
What will Treatment Cost?
Treatment cost varies based on what is done and how long a session takes. After your evaluation, we can better advise you of what we anticipate each visit will cost. Billing is usually based on procedural codes (insurance billing codes) that are commonly time-based.
For Medicare, we require payment for your deductible at the time of service. After your deductible, Medicare usually covers 80% of therapy-related costs. If you have supplemental insurance, they cover the remaining 20%. For all other insurance (or private pay), we require payment for services at the time they are rendered, but we will bill insurance for you. Your insurance will reimburse you (instead of us) according to your policy with them. We have found this process reduces billing hassles later for everyone.
For private pay, you’ll receive an invoice for your evaluation prior to the scheduled visit. Payment is required to reserve your initial appointment.
What to Expect in Your First Visit
When making a home visit, your appointment time is approximate. Please allow 30 minutes before and after your scheduled time for arrival to accommodate unforeseen events (such as traffic, prior patient needs, etc.). We will notify you when heading your way for a more precise time.
Your first session is an evaluation. No treatment will be provided during this visit. We’ll discuss your past medical history, surgeries, when swelling began, compression or treatment you’ve tried, your goals for therapy, etc. We’ll determine the best course of action for your goals at this time.
What to Expect in Treatment
Shortly after your evaluation, treatment will begin. Lymphedema treatment usually involves CDT (complete decongestive therapy) which includes manual lymph drainage, multi-layer compression bandaging, skin care and exercise. We also do a lot of education. At the end of treatment, you’re fit with a compression garment (such as a sleeve or hose). Not all people are appropriate for CDT. Your reason for swelling, any other health issues and your goals are all considered during your evaluation.
How Long Does Therapy Last?
Visit time is usually an hour but may be more or less. Frequency is usually three to five times per week but also varies. Duration of therapy is often anywhere from two to six weeks. All time frames depend on your plan of care, presentation, needs and goals.